Quality Objectives

Customer Satisfaction

  • Sonangol USA’s goal is a rating of 85% of respondents to score us Good or above, which is classed not less than 3 in meeting  expectations.
  • Response time to Claims – Initial response to a Claim is to be sent by close of business on the next working  day.


  • Committed to   deliver   at   least   95%  of  products   that   meet   customers expectations.
  • Avoid stressed cargoes by selling  within  the appropriate marketing period.
  • Manage the loading and documentation to avoid delayed and late payment.


  • Guarantee the implementation of the performance evaluation annual cycle.
  • Guarantee the implementation of the annual approved Employee Development  Plan.