- Sonangol USA’s goal is a rating of 85% of respondents to score us Good or above, which is classed not less than 3 in meeting expectations.
- Response time to Claims – Initial response to a Claim is to be sent by close of business on the next working day.
- Committed to deliver at least 95% of products that meet customers expectations.
- Avoid stressed cargoes by selling within the appropriate marketing period.
- Manage the loading and documentation to avoid delayed and late payment.
- Guarantee the implementation of the performance evaluation annual cycle.
- Guarantee the implementation of the annual approved Employee Development Plan.